FAQs

STARDM is a brand new socially acceptable marketplace allowing ‘stars’ to connect with their fan base and easily generate income through the form of either personalised videos, subscriptions and virtual events, or all three.

STARDM gives Fans the chance to engage and communicate direct with their biggest stars.

The STARDM Direct Message service is a fun, interactive service that allows you to connect with your favourite celeb via personalised messages, live videos, corporate shoutouts or even virtual events. Pay a one-off cost direct to the star and receive personalised content back.

The STARDM subscription service allows you to watch exclusive monthly content of your favourite stars. Content can include lifestyle videos, behind the scenes filming, educational masterclasses plus so much more.

If you are registered to STARDM Subscribe then the artist will determine the exclusive monthly content that you receive.

If you are using our Direct Message service then you can request a personalised wish (perfect for birthdays and other celebrations), corporate videos such as shout outs and team building, virtual events such as Q&As, virtual performances and interviews, and even live DM chats with time dedicated to you. 

Costs vary from Talent to Talent. Visit STARDM Talent’s profiles to view pricing.

You will need a STARDM account to request content or to join our subscription service. You do not need a STARDM account to view Talent profiles.

Create and log into your STARDM account. Browse our Talent available via the app or website, select your chosen Star, select the product, fill out the request form and select Place Order.

Talent receives a notification about a new customer request and has up to 7 days to deliver the video if they want to record it.

It will be completely up to the Talent’s discretion whether to accept the order. If your order is not accepted you will not be charged.

For Direct Message requests, payment details are taken once your request is made, however, payment is only taken once the request has been fulfilled. Request fulfillment can take up to 7 days.

For StarDM subscriptions, you will be charged on the day you sign up for the service and then the same day each month until you cancel your account.

If a Talent accepts your request but fails to send it to you, you will be refunded the full amount within 30 days from date of request.

STARDM Subscribers will receive exclusive monthly content from their chosen artist.

Monthly subscriptions vary from star to star, typically between £4.99 – £9.99 per month.

You will be charged on the day you sign up to the service and then the same day each month until you cancel your account.

You can cancel the subscription at any time, there is no contract. You can cancel your subscription by contacting the STARDM team: [email protected]

A selection of our stars have opted to donate a percentage of their revenue to a charity of their choice. If your selected star has chosen to do this, you will see a charity icon on their profile. Please note the Talent is responsible for the charity donation.

You can contact the STARDM team via the email: [email protected]