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Frequently Asked Questions

How does STARDM work?

STARDM is an all-in-one video and live events platform for the stars. Simply choose from our diverse range of stars and from there you can purchase a range of unforgettable experiences.

What are STARDM experiences?

STARDM experiences are personalised video messages, personal appearences, live & virtual events, and subscriptions to fan clubs.

Will I get refunded if my experience isn’t delivered?

In the rare event that one of our stars is unable to deliver your request, you will be completely refunded. Please note that we operate a zero-tolerance policy on abuse of our stars and any requests considered inappropriate or offensive will be rejected without refund.

How long does it take to get my experience?

Your experience is guaranteed to arrive within a week or we will issue a full refund. Some stars may offer quicker delivery as an optional extra. We will always notify you if the delivery will take longer than expected.

How do I receive my order?

Personalised videos are delivered to the email address you provided during purchase. In-person events are arranged on a case-by-case basis by a STARDM employee. A link to virtual events will be sent to you via email up to half an hour before the event starts.

Can I download or record my experience?

Yes! Once you have received your video or invitation to your virtual event, feel free to capture the moment and share it with your friends. There will be an option to remove the watermark from your experience once you receive it for a small fee.

Still have a question?

You can contact us if you still have any further questions.